Royal Mail fined £12,000 for sending nuisance emails to customers who

Check Your Email: Royal Mail Fined For Sending Unsolicited Emails

Have you received an unsolicited email from Royal Mail? If so, you’re not alone. Royal Mail has been hit with a fine of £12,000 after making nuisance emails to customers who hadn’t registered for its services.

The UK-based postal service was found to have sent out 2.8 million emails to customers between 1st August and 24th December 2017. Many of these emails had failed to meet UK data protection, privacy and electronic communications regulations.

Problems with Royal Mail Emailing

The emails sent out by Royal Mail were found to be in breach of the Privacy and Electronic Communications Regulations of 2003 (EC Directive 2002/58/EC). This regulation provided guidance on the content that companies must provide to users in emails, how customers can opt-out of direct emailing and who was entitled to receive direct marketing emails. The Information Commissioner’s Office (ICO) found that many of these emails sent from Royal Mail did not meet the necessary standards.

The ICO also found that many of the emails included a link to a page which did not carry sufficient information about how the customer could opt-out of future messages. Additionally, some of the emails failed to include data protection policy details.

Royal Mail Customer Service

If you have received an unsolicited email from Royal Mail, you can make a complaint either directly to Royal Mail or to the ICO. To make a complaint to Royal Mail, you should call 0025299011078 or email their customer service team. For more details or to make a formal complaint to the ICO, visit their website.

You can also find information and support on the Royal Mail website regarding returning goods, postage rates and tracking information.

FAQ

Did Royal Mail receive any fines for sending out unsolicited emails?

Yes, Royal Mail received a fine of £12,000 from the Information Commissioner’s Office (ICO). The ICO made this fine due to emails sent out by Royal Mail which failed to meet UK data protection, privacy and electronic communications regulations.

Can I make a complaint about Royal Mail emails?

Yes, you can make a complaint either directly to Royal Mail or to the ICO. To make a complaint to Royal Mail, you should call 0025299011078 or email their customer service team. For more details or to make a formal complaint to the ICO, visit their website.

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